Privacy Policy

AstraLuck operates an online casino platform and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. By creating an account or using our platform, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your personal data and complying with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable. This policy applies to all users of our platform, regardless of location.

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, date of birth, phone number, username, and password when you register
• Identity Verification: Government-issued ID, proof of address, and other documents required for regulatory compliance
• Financial Information: Payment method details, transaction history, and banking information for deposits and withdrawals
• Gaming Activity: Bet history, game preferences, session duration, and gameplay patterns
• Technical Data: IP address, browser type, device information, operating system, and website usage analytics
• Communication Records: Customer support interactions, chat logs, and correspondence with our team

AstraLuck uses your personal information for the following purposes:

• Processing account registration and maintaining your gaming account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Detecting and preventing fraud, money laundering, and other illegal activities
• Implementing responsible gambling measures and self-exclusion tools
• Sending important account notifications and regulatory communications
• Improving our platform security and user experience

We process your personal data based on several legal grounds:

• Contract Performance: Processing necessary to provide our gaming services and fulfill our obligations to you
• Legal Compliance: Meeting regulatory requirements for identity verification, anti-money laundering, and responsible gambling
• Legitimate Interests: Fraud prevention, platform security, and business operations, balanced against your privacy rights
• Consent: Marketing communications and optional features, where you have provided explicit consent

We may share your information with trusted third parties in specific circumstances:

• Payment processors and financial institutions for transaction processing
• Identity verification services for compliance purposes
• Our licensing authority and regulatory bodies when required by law
• Law enforcement agencies in response to valid legal requests
• Professional advisors including lawyers and auditors under confidentiality agreements
• Service providers who assist with platform operations, subject to strict data protection agreements

We never sell your personal information to third parties for marketing purposes.

AstraLuck implements comprehensive security measures to protect your personal information. We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, and restricted access controls for our staff. Our payment processing systems comply with PCI DSS standards.

While we maintain high security standards, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have several rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data, subject to legal and regulatory requirements
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact our customer support team. Some requests may be subject to regulatory retention requirements.

Our website uses cookies and similar technologies to enhance your experience. Essential cookies enable basic site functionality, while analytics cookies help us understand user behavior and improve our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

We also use tracking technologies for fraud prevention and security monitoring.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus additional periods required by our licensing authority. Financial transaction records are kept for regulatory compliance periods, usually five to seven years after account closure.

We regularly review and delete data that is no longer required for business or legal purposes.

Your personal information may be transferred to and processed in countries outside your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities and adequacy decisions where applicable.

AstraLuck services are strictly for adults aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have collected information from someone under 18, we will delete it immediately and close any associated account.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices. The updated policy becomes effective when posted on our website.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact our Data Protection Officer through our customer support channels or email us directly. We aim to respond to all privacy inquiries within 30 days.